Summer Pleasures – Watermelon Parties and The Two Sides of Freedom

Watermelon Parties

watermelon

Summer means watermelon parties for the horses.  They are always a surprise.  As I walk through the barn, bowl in hand, I’ll announce: “It’s party time!”

Watermelon parties are held outside. That was quick learning on my part. It’s astounding the amount of happy drool even a few pieces of watermelon can produce.

Robin and Fengur follow me outside.  While I pass out chunks of watermelon, they stand waiting, one on either side of me.  There’s no pushing, no trying to jump the queue, no grumbling at the other horse. We have a happy time together. The horses get to enjoy one of their favorite treats, and I get to enjoy their obvious pleasure.

Summer also means sharing an afternoon nap with Robin. I’ve just come in from mowing the lower pasture. It’s time for a cool down. I’m sitting in a chair in the barn aisle, cold drink by my side, computer on my lap, and Robin dozing beside me. Fengur has wandered off to the hay box to snack. He’ll join us in a little while.

Robin asleep lip drooping

The view from my chair – Robin’s lower lip droops while he naps beside me.

Why am I writing about these simple summer pleasures? My horses live in a world of yes. I’ve been thinking a lot lately about what this means. Living in a world of yes gives me the freedom to enjoy these simple pleasures. But the freedom isn’t one-sided. Living in a world of yes gives my horses just as much freedom.

We often think of training in terms of what we need from our animals. When I walk down the barn aisle, I need you, horse, to move out of my space. When the door bell rings, I need you, dog, to go sit on your mat. I’ll teach these things using clicks and treats, but the behaviors are for my benefit more than my animal companions. The freedom to ask is all on my side.

That’s not how things are in my barn. It’s set up to maximize choice for the horses. Doors are left open so they are free to go where they want. Right now what Robin wants is to nap in the barn aisle. I couldn’t give Robin this luxury of choice if I hadn’t also given him behaviors that let us share space amiably.

When I walk down the barn aisle, Robin will often pose. It’s a simple gesture, a slight arch of the neck is all that’s needed. If he thinks I’m not paying attention, he’ll give a low rumble of a nicker. I’ll click, and give him a treat. Often I’ll get a hug in return.  That’s good reinforcement for me.

The pose is a guaranteed way to get attention from me. If Robin wants to interact, he knows how to cue me. And I am under excellent stimulus control! That’s how cues should work. They create a give and take, a back and forth dialog. They erase hierarchy and create instead the three C’s of clicker training. Those three C’s lead in turn to the freedom my horses and I enjoy sharing the barn together.

Before I can tell you what the three C’s are, we have to go back a few steps to commands.  It’s not just in horse training that commands rule. They control most of our interactions from early childhood on.  Commands have a “do it or else” threat backing them up. Parents tell children what to do.  In school it is obey your teachers or face the penalties. In our communities it’s stop at red lights or get a ticket. Pay your taxes or go to jail. We all know the underlying threat is there. Stay within the rules and stay safe. Stray too far over the line and you risk punishment.

This is how we govern ourselves, so it is little wonder that it is also how we interact with our animals. With both horses and dogs – commands have been the norm. We tell our dogs to “sit”. When it is a true command, it is expected that the dog will obey – or else! The command is hierarchical which means it is also unidirectional. A sergeant gives a command to a private. The private does what he’s told.  He doesn’t turn things around give a command back to the sergeant.

We give commands to our horses, to our dogs – never the reverse. We expect our commands to be obeyed. We say “sit”, and the dog sits. I tell. You obey. Because they are hierarchical, commands exclude dialog. The conversation is all one-sided. Commands put us in a frame that keeps us from seeing deep into the intelligence and personality of the individual we’re directing.

Cues are different. Cues are taught with positive reinforcement. At first, this sounds like a huge difference, but for many handlers it represents a change in procedure, but not yet of mind set. The handler may be using treats as reinforcement, but the cues are still taught with an element of coercion.  How can this be? It’s not until you scratch below the surface, that you’ll begin to understand the ever widening gulf that the use of cues versus commands creates.

dog touching a targetTo help you see the coercive element, let’s look at how twenty plus years ago we were originally instructed how to teach cues.  You used your shaping skills to get a behavior to happen. It might be something as simple as touching a target. Cues evolve out of the shaping process. The appearance of the target quickly becomes the cue to orient to it.  But this cue is often not fully recognized by a novice handler.  We’re such a verbal species, this handler wants her animal to wait until she says “touch”.  As she understand it, that’s the cue.  So what does she do? She begins by saying “touch” and clicking and reinforcing her learner for orienting to the target.

This part is easy. Whether she had said anything or not, her learner was going to touch the target. She’s ready to make a discrimination. Now she presents the target, but she says nothing. What does her learner do? He orients to the target, just as he’s been doing in all the previous trials. He expects to hear the click and be given a treat, but nothing happens. His person just changed the rules which has plunged him into a frustrating puzzle.

He’s in an extinction process. He’s no longer being reinforced for a behavior that has worked for him in the past. He’ll go through the normal trajectory of an extinction process. That means he’ll try harder. He’ll try behaviors that worked in the past, and he’ll become frustrated, anxious, even angry, before he’ll give up for a moment. In that moment of giving up, his person will say “touch” and present the target again.

She wants him to learn the distinction. In the presence of the cue perform the behavior – click and treat. In the absence do nothing.

The problem with this approach is she never taught her learner what “do nothing” looks like. She stepped from the world of commands into what she thinks of as a kinder world of cues, but she didn’t entirely shed the mantle of “do it or else”. With cues the threat of punishment may not be there, but extinction is still an unpleasant and frustrating experience. Why isn’t this key on my computer which was just working now locked up and frozen?!! Until you can find your way out of the puzzle, you can feel very trapped and helpless. A good trainer doesn’t leave her learner there very long. She’s looking for any hesitation that let’s her explain to her learner the on-off nature of cues.

There’s another way to teach this that doesn’t put the learner into this extinction bind.  This other way recognizes that cues create a dialog, a back and forth conversation.  I want my learner to wait for a specific signal before moving towards the target.  Let’s begin by creating a base behavior, a starting point.  For my horses this is the behavior I refer to as: “the grown-ups are talking please don’t interrupt”.  I will reinforce my horse for standing beside me with his head looking forward.  He’ll earn lots of clicks and treats for this behavior.  And he’ll begin to associate a very specific stance that I’m in with this behavior.  When I am standing with my hands folded in front of me, it’s a good bet to try looking straight ahead – click and treat.

Ruth Scilla grown ups.png

“Grown-ups”

In separate sessions he’ll also be reinforced for orienting to a target.  When both behaviors are well established, I’ll combine them.  Now I’ll look for grown-ups.  I’ll fold my hands in front of me, knowing I’ll get the response I’m looking for.  Only now, instead of clicking and reinforcing him, I’ll hold out the target to touch.  Click the quick response and treat.

The message is so much more interesting than the one created by using an extinction procedure to introduce cues.  Cues have just become reinforcers which means they have become part of a conversation.  If you want to interact with the target, here’s an easy way to get me to produce it – just shift into grown-ups.  That will cue me to lift the target up.  A conversation has begun.  We’re at the very elementary stage of “See spot run”.  I’m teaching my horses the behaviors they can use to communicate with me, and I am showing them how the process works.  You can be heard.  You WILL be heard.  Let’s talk!

The conversation that emerges over time comes from looking more deeply at what cues really are. We can think of them as a softer form of commands, but that doesn’t oblige us to step out of our hierarchical mindset. It is still I give a signal. You – my animal companion – respond. Click and treat. Diagram this out. The arrows all point in one direction.

Signal from human leads to response from animal

Peel another layer of understanding about how cues work and you come to this:

It isn’t just that cues are taught with positive reinforcement. Cues can be given by anyone or anything. A curtain going up cues an actor to begin speaking his lines. We would never say the curtain commanded the actor.

If cues can be given by anyone or anything, that means they are not hierarchical. We cue our animals, and they cue us. Cues create a back and forth exchange. They lead to conversation – to a real listening to our animals. We adjust our behavior based on their response. Cues lead to the three C’s of clicker training which I can now say are: communication, choice, and connection. And in my barn that in turn creates opportunities for more freedom. It means doors can be left open. It means I can have watermelon parties and sit with my horses while we both enjoy the afternoon breeze through the barn aisle.

Let’s parse this some more.

The mindset that commands create is very much centered around stopping behavior. Other training options won’t make sense. They won’t work.

Cue-based training makes it easier for you to see your horse’s behavior as communication, as a bid for attention. That makes it easier for you to look for solutions that satisfy his needs.

Let’s see how these differences play out in a typical boarding barn scenario. Your horse is hungry. His initial whicker has been ignored. In frustration he’s escalated into banging on his stall door. His human caretakers see this as “demanding” hay. In a command-based frame demanding hay equal rebellious behavior which can’t be tolerated. The behavior must be stopped.

Within this frame the only training options you can think of are those centered around stopping the unwanted behavior. Other options don’t make sense and won’t work. The command-based frame narrows your field of view. It’s as though you have a tight beam focused on the problem behavior. Everything within that beam is crystal clear, but everything outside the beam might as well not exist. You can’t even begin to think about other solutions. You are targeted on the unwanted behavior.  Banging on the stall door must be addressed and addressed directly.

Now let’s look at the contrast that a cue-based frame creates. Your horse is hungry. His initial whicker to you is noticed and responded to. You appreciate his alerting you to the lack of hay. You have read how important gut fill is in preventing ulcers. You attend to your horse’s needs. Within this frame many options become available including hanging a slow feeder in his stall so he doesn’t have to become anxious about his hay.

Which training options make sense will depend upon which frame you are in. If you are a teacher and you want your instructions to be effective, you need to help your students open a frame that matches what you are trying to teach.

In her presentations Dr. Susan Friedman uses a graphic showing a hierarchy of behavior change procedures beginning with the most positive, least intrusive procedures.

Dr. Susan Friedman's Hierarchy of interventions

You begin by looking at health and nutritional considerations and then move to antecedent arrangements. Hanging a hay net for our hungry horse would fit in here. Her graphic pictures a car moving along a highway. As you begin to approach more invasive procedures, there are speed bumps blocking the way. They are there to slow you down, to make you think about other approaches before you bring in the heavy guns of positive punishment. The hierarchy doesn’t exclude positive punishment as a possible solution, but it does say you would use this only when everything else has first been tried.

This hierarchy makes sense when you are looking at behavior from a cue-based perspective. From a command-based frame, the car enters not at the bottom of the roadway, but at the top.

My Changes To Procedural Changes slide

The first intervention is positive punishment. The barriers are still there, but now they act to keep you from seeing other options. It is only when punishment fails, that you are dragged, kicking and screaming, to consider other ways of changing behavior.  I’ve heard these stories so many times from people who are attending their first clicker training clinic. They’ve been brought there by “that horse” – the one who challenges everything they thought they knew about training. Nothing else worked, but then they tried, as a last resort, a bit of clicker training and everything changed! So here they are, ready to learn more.

They don’t yet know what an exciting world they are entering. Everything they have thought about training is about to be turned truly upside down and inside out. That’s all right. They have the fun of watermelon parties ahead of them.

Live in a World of Yes.png

If you want to learn more about living in a world of yes and the freedom that creates for both you and your animal companions, come join us in Milwaukee for the Training Thoughtfully conference.  https://www.trainingthoughtfullymilwaukee.com/

JOY FULL Horses: Understanding Extinction: Part 6

Cues and Extinction
In Part 2 of the JOY FULL horses posts I wrote at length about cues.  We went through the list of ten things you should know about cues.  That list took us from the basics of cues to some very elegant training concepts.  Cues also play a role in this discussion of extinction.  They have a lot to do with reducing the emotional effect of extinction.

Cues can tell an animal whether or not you’re engaged with him in training.  If your cues say “not now”, he knows he can go take a nap. Kay Laurence has very clear protocols for her training classes. If someone with a dog has a question for her, the handler is first to park the dog.  Parking means the handler anchors the dog to one spot by standing on the leash.  With her hands off the leash, she can now switch her attention away from her dog to Kay.  The dog quickly learns that a parked leash means he doesn’t need to watch his handler closely.  He can take a break from the training conversation.

Teaching “Chill”
With our horses we often forget to put this piece in.  We are usually training by ourselves.  The time in the barn is our time to relax and be with our horses.  It’s only when someone comes to visit that we discover the grown-ups really can’t talk.  Your horse wants to be part of the conversation, as well!  If you abruptly ignore him, that’s when you can get macro extinctions with all of the associated problems. The solution is to teach an equine version of “park”.

The bigger lesson is to become more aware of your body language and the attention your animal is giving to it.  If you see him surfing for answers, intercept the process.  Reset the conversation.  Turn it into a teaching opportunity that gives your learner a clearer idea of what is wanted so you can both avoid the frustration of macro extinctions.

Coming Next: Training Games

Remember, if you are new to the JOY Full Horse blog, click on the JOY Full Horses tab at the top of this page to find the full table of contents and links to each of the articles I have published so far.

I hope you will want to share these articles by sending links to this blog to your friends.  But please remember this is copyrighted material.  All rights are reserved. Please do not copy any of the “JOY Full Horses” articles without first getting written permission from Alexandra  Kurland, via theclickercenter.com

Also note: these articles are not intended as an instruction guide for introducing your horse to clicker training.  If you are new to clicker training and you are looking for how-to instructions, you will find what you need at my web sites:

theclickercenter.com                    theclickercentercourse.com

JOY FULL Horses: Unit 10 – Part 1 of 5: Creating Change Through Chains

JOYFULL Horses: Ten Things You Should Know About Cues: Number 10: Playing With Chains – Cues Evolve into Chains

The List of Ten
We’re coming to the final element in our list of ten things you should know about cues.  What began as a basic introduction has taken us to some complex concepts and sophisticated uses for cues.

We began with the fundamentals:

1.) Cues and commands are not the same.
2.) Not all cues are verbal.
3.) Cues can come from inanimate objects.  You can have environmental cues.
4.) Our animals can cue us.
5.) Cues evolve out of the shaping process.
6.) Having a cue attached to a behavior isn’t enough.  We need stimulus control – a fancy term for saying you get the behavior you want when you want it and only when you want it.
7.) We can use cues to counter balance one another to create stimulus control.
8.) Cues change and evolve. You can use this to create the degree of lightness you want.  You can also create new cues for existing behaviors.
9) You can’t not cue.  You saw this applied to the “play” session with Poco, the ear-shy horse.

This naturally brings us to:

10.) What’s more fun than playing with cues? Playing with Chains.

Creating Change Through Chains
In the previous unit I introduced you to Poco, an ear-shy horse.  I described a series of sessions in which I combined clicker training with body work.   Poco wasn’t just ear shy.  He was tight throughout his whole body.  Backing was hard.  Turning was hard. Yielding his hips was hard.

It may be that all that worry over his ears made him generally tight, or the ears were the red flag telling us that there was much more going on that we couldn’t see.

The Story for Poco
Remember we want to tell stories that help our horses.  So here’s the story I told about Poco.  Horses who are ear shy often get wrestled with.  They get jerked on and pulled around and told to STAND STILL OR ELSE!  At best they simply become wary and defensive.  At worst they can sustain serious injuries, especially if they are pulled off their feet in their struggles.

The story I told for Poco is that he was one of the horses who was wrestled with and who may have sustained some injuries.  We needed to ask him some questions to find out if we were dealing with simple tension or something more serious.  I suspected that part of the reason the ear shyness remained a persistent problem was because it hurt every time he threw his head up to avoid being touched.  That predictable spike of pain convinced that being handled around his ears was a bad deal.

I wanted to get to his ears, and I also wanted to get to his tail.  Most of us have seen frightened dogs with their tails tucked between their legs.  When they’re afraid, animals from many species clamp their tails tight to their bodies.  The best explanation I’ve heard for this behavior is it blocks the release of pheromones into the air.  When an animal is afraid, it may not want to broadcast that fear to everyone in the neighborhood, so it clamps down on its tail to cover the anal glands.

Whatever the reason, horses certainly do carry a great deal of tension in their tails.  Working the tail can help release that tension and free up the hind end.

Poco’s Learning Loop
Under saddle you learn to free up a horse’s hindquarters by working from the front end first.  And to soften the front end, you begin with the hind end.  So what do you do when you need to gain access to both ends and both have “do not trespass” signs posted?  The answer with Poco was I set up a predictable pattern.  Poco always knew what I was going to do next.  Because he knew what to expect, he could let me know when he was ready for me to move on. Until I got a sign from him that he was comfortable with what I was doing, I did not move deeper into the cycle of behaviors.

Step one began with a hug.  Standing at his side, I used the components I had built earlier to ask Poco to rest his nose in my hands.  I could then press my head against the side of his face.  A casual spectator would have seen me hugging Poco.  What a lovely picture!  But look more closely, and you would see that I was also asking for a lateral give at his poll.

I was placing my head on his forehead.  It gave him a reference place around which to soften into a bend.  The give was tiny.  Gives are.  But I could feel him release through the poll – a release that traveled down his spine towards his withers.

That was my cue to step in front of him and ask for the next link in the chain: the forward stretch that asked for another give at the poll.  I was inviting him to lengthen forward, down and out.  I could feel the release so clearly as he melted into my hands.

poco-forward-give-2nd-link-caption

The third link in this sequence was long strokes across his back and down his hindquarters asking him to drop his head.

poco-head-lowering-3-photos

His response told me how ready or not he was for me to go on.  As he took down his “no trespassing” signs, I was able to slip in behind him.  I was being given tentative permission to proceed.

poco-tail-lift-2

I used TTEAM body work techniques to lift his tail.

I slid my hand gently under his tail and lifted up.  The muscles of his hindquarters spasmed, and he stepped quickly away swinging his tail away from me.

Clearly my “story” had some merit to it.  He was showing me places where there were huge questions.

 

He was facing me again.  I reached up as though nothing had happened and asked for another hug. The chain began again.

Link 1 was the hug asking for a lateral bend.

Link 2 was the forward stretch and release through the poll.

Link 3 was the stroking across his back looking for head lowering.

His response gave me permission to move onto his tail.

Link 4 was working his tail looking for a release through his whole spine.

The result: Poco felt soft as butter.  Instead of a wary, tense horse keeping himself well removed from me, he was seeking out my company, melting into my hands.  We were having a conversation.  These gives were asked for, not demanded. I was asking the questions.  He was finding the changes.  He was coming up with the answers. That changes everything – not just in his body but in the relationship.

Coming Next: What we Say

Remember, if you are new to the JOY Full Horse blog, click on the JOY Full Horses tab at the top of this page to find the full table of contents and links to each of the articles I have published so far.

I hope you will want to share these articles by sending links to this blog to your friends.  But please remember this is copyrighted material.  All rights are reserved. Please do not copy any of the “JOY Full Horses” articles without first getting written permission from Alexandra  Kurland, via theclickercenter.com

Also note: these articles are not intended as an instruction guide for introducing your horse to clicker training.  If you are new to clicker training and you are looking for how-to instructions, you will find what you need at my web sites:

theclickercenter.com                    theclickercentercourse.com

Are You A Clicker Trainer or a User of Clicker Training?

JOY FULL Horses: Ten Things You Should Know About Cues: Number 9.) You Can’t Not Cue: Part 4 of 12

Are You a Clicker Trainer?
I will say straight out – I am a clicker trainer.  But in 1993 when I first went out to the barn with treats and a clicker in my pocket, I was simply someone who was curious about clicker training.  I began, as we all do, by simply using clicker training.  Over time I became a clicker trainer.  What were the dots that had to connect up to turn me into a clicker trainer, and what does that mean?

There are a great many people who come across clicker training, take a quick look and never give it a try.  There are lots of reasons for this.  They may have been taught that you should never use treats in training; that the horses should work for you out of respect and because you have shown them that you are a good leader; that predators may work for rewards, but horses are grazing animals and it isn’t natural to hand feed them.

You may find yourself sputtering, wanting to say but, but, but this is all nonsense.  Save your breath.  If someone is deeply entrenched in these belief systems, no amount of evidence to the contrary is going to change their mind.  You’ll only get yourself worked up into a not very clicker-compatible argument.

If someone takes a look and walks the other way, don’t worry about it.  Clicker training doesn’t have to be everyone’s “cup of tea”.  Some people have to bump into clicker training a few times before it will attract their notice enough to give it a try.  Maybe the first horse they saw being clicker trained was still in the early stages and everything looked like a muddle.  But now they’ve seen a bit more, and they’re ready to give it a try.

What matters more than trying to argue someone into giving it a try is keeping the door open for those who get curious.

So what does finally begin to tip the balance?  What brings people to clicker training?

Why Clicker Train? The Science Foundation
For some the first attraction is that clicker training is science based.  It’s development can be traced back to B.F. Skinner’s work.  Now for some this is an instant turn off.  They’ve taken psych courses in school.  They equate Skinner with a cold and unfeeling approach to behavior.  I don’t want to get drawn into that argument.  What animal trainers took from his work can be simplified down into the ABCs of training.

That translates into this:

Antecedents are events and conditions that immediately precede Behavior.  The Behavior occurs, and it is followed by Consequences.  And it is the consequences which determine whether that behavior is more or less likely to occur again.

We tend to look at antecedents for causes.  We say “sit” and our dog sits.  It seems on the surface that it was the cue that caused the behavior.  But why did the dog respond to the cue?  Why did he sit?  Was it because he has learned that when he hears that word, if he plunks his rear end to the ground, good things happen?  You give him goodies and lots of desired attention.  That makes “sit” a true cue.

Or was it because he’s learned that if he doesn’t sit when he’s told to, he’s corrected?  You scold him as you jerk on his lead or push his rear end to the ground.  He sits the next time to avoid the negative consequences.  That makes “sit” a command.  Remember the difference?  Commands have a do it or else threat backing them up. Cues indicate opportunities for reinforcement. (Number 1: Cues Are Not Commands: Published Feb. 10, 2016: https://theclickercenterblog.com/2016/02/10/)

Reinforcers and punishers are the consequences that determine if a behavior is more or less likely to occur again.

The cues we use can be thought of as releasers.  Say “trot” to your horse and that tells him that changing gait into a trot is the fast track to reinforcement.

The cue triggers behavior.  What happens as a consequence of the behavior makes the animal more or less likely to repeat it in the future.

People often define clicker training as operant conditioning thinking they are differentiating clicker training from other forms of training.  Operant conditioning includes the study/use of punishment, as well as reinforcement.  Clicker trainers work hard to avoid the active use of punishment, but so do many good trainers.  What sets clicker training apart is the use of a marker signal paired with positive reinforcement.

Three Blind Men and the Elephant
When people talk about Skinner’s work, I am always reminded of the fable of the three blind men and the elephant.

Three blind men came upon an elephant.  The first felt the elephant’s tail.  “The elephant is like a rope,” he declared. The second blind man encountered the elephant’s leg.  “You are totally wrong.  The elephant is like a tree.”  The third blind man got a hold of the elephant’s trunk.  “What nonsense you are both talking.  The elephant is clearly like a snake!  Any fool can tell that.”

In the original fable the three blind men get into a fight because none of them could imagine that the others could be right, that depending upon their perspective they could each come to different conclusions.

What people take away from Skinner is very much like this.  Talk to some and you will hear that Skinner’s contributions to science are on a par with Darwin’s.  Others will say he held back progress in their field for decades.  For animal trainers Skinner’s work gave us the breakthrough we needed to communicate more clearly with our animals.  It gave us marker signals and with them the concept of shaping behavior.

skinner-with-dog-with-caption

The use of marker signals grew out of an unintended consequence.  When a rat pressed a lever, the automatic feeders made a clicking sound as food was released.  The click was originally just part of the apparatus, so you could say that all the innovations clicker training has brought us are the result of a happy accident.

Modern Animal Training
It is the norm to see something new, and at first to try to turn it back into something you are already familiar with.  So it is very understandable that people would come to very different conclusions about what Skinner was saying.  All of us who encounter his work bring our own perspective and biases to it.  What you take from it depends in part upon what you bring to it.

What animal trainers took from it was the power of the marker signal, and an understanding that it is consequences that drive behavior.

What has evolved is a modern science-based approach to training.  We aren’t just relying on anecdotal stories for choosing a particular training solution.  We can test our choices.  We can refer back to the studies being done by behavior analysts.  We can say, with data to back us up,  that punishment produces negative side effects

It’s the old joke – what’s the one thing three trainers can agree on?  That the fourth trainer is all wrong.  Everyone thinks their methods are the best.  With clicker training we can examine the statements we make about training.  We can design studies and produce data to help us understand why our animals respond in the way that they do.

We can look at different schedules of reinforcement, at reinforcement variability, at the effect of punishment on response, etc.  We aren’t following a particular system of training because someone tells us this is natural, or traditional, or the way it is always done.  As clicker trainers our “best practice” choices have evolved out of what research into behavior suggests really does work best.

Relationship
Science is what brought me to clicker training, but for many people that is not the principle draw.  Yes, it is reassuring that others have thought about schedules of reinforcement, etc. to develop current best practice, but what appeals to them is what grows out of this work – namely a great relationship.

Coming Next: Relationship

(And if you are wondering what happened to Poco, our ear-shy horse.  Don’t worry.  I am winding my way back to him.  When we get there, you will understand why I took this detour.)

Remember, if you are new to the JOY Full Horse blog, click on the JOY Full Horses tab at the top of this page to find the full table of contents and links to each of the articles I have published so far.

I hope you will want to share these articles by sending links to this blog to your friends.  But please remember this is copyrighted material.  All rights are reserved. Please do not copy any of the “JOY Full Horses” articles without first getting written permission from Alexandra  Kurland, via theclickercenter.com

Also note: these articles are not intended as an instruction guide for introducing your horse to clicker training.  If you are new to clicker training and you are looking for how-to instructions, you will find what you need at my web sites:

theclickercenter.com                    theclickercentercourse.com

You Can’t Not Cue: Part 1 of 12

JOY FULL Horses: Ten Things You Should Know About Cues: Number 9.) You Can’t Not Cue: Part 1 of 12

Using the Cues Your Horse Discovers

Collecting Gems
I began with the intent of introducing a beginner clicker trainer to the concept of cues.  Look where it’s taken us!  The first post in this unit was put up on Feb. 10, 2016.  Look at all the things I’ve covered since then.  I may have started out really simple, but as I’ve marched through the list, I’ve covered some very complex concepts.

That’s very much like training in general.  Focus on one particular exercise over a period of time, and you’ll ALWAYS get many more good things emerging from it than that one simple beginning point.

The more we look at cues, the more good things we see that are connected to this “green light” concept.

So far we’ve looked at:
1.) Cues and commands are not the same.
2.) Not all cues are verbal.
3.) Cues can come from inanimate objects.  You can have environmental cues.
4.) Our animals can cue us.
5.) Cues evolve out of the shaping process.
6.) Having a cue attached to a behavior isn’t enough.  We need stimulus control – a fancy term for saying you get the behavior you want when you want it and only when you want it.
7.) We can use cues to counter balance one another to create stimulus control.
8.) Cues change and evolve. You can use this to create the degree of lightness you want.  You can also create new cues for existing behaviors.

Now for number nine I would say to my novice clicker trainer:

9.) You can’t not cue.

Your horse is a grandmaster at reading humans.  And he’s also great at predicting the future.  He knows your patterns even if you don’t.  He knows when you’re about to ask him for head lowering, for backing, etc..  Before you can give what you think is the cue, he’s already worked out what you want.  It’s time to notice those cues so you can play with them and have some fun as you solve some common training problems.

Clever Hans
I wrote about Clever Hans earlier.  (https://theclickercenterblog.com/2016/02/14/) Clever Hans was a horse who gained fame in Germany in the early years of the 20th century.  It was said he could do basic arithmetic, including multiplying and dividing.  He could tell time; he could keep track of the days in a week and solve other puzzles that were asked of him.  Ask him how much 3 times 9 was, and Clever Hans would tap out the right answer.  Of course, it had to be a trick. Horses couldn’t do math or know the answers to these other questions.  But how was he doing it?  Even when they took his owner away, Clever Hans would still tap out the correct answers.

A panel of experts examined him, but couldn’t solve the puzzle.  And then in 1907 a psychologist named Oskar Pfungst cracked the code.  Clever Hans didn’t need his owner to be present.  As long as the other people watching knew the answer, Clever Hans would stop tapping at the correct moment.  It wasn’t magic or a hoax, just a horse who was extremely good at reading body language.

He couldn’t do arithmetic and all of those other intellectual feats. People could go right back to their firmly held belief that horses were indeed stupid animals.

How sad.  There is another conclusion they could have drawn – and celebrated. Horses are brilliant at reading body language.

We are training the species that is represented by Clever Hans.  You can fight your horse’s ability to read even the subtlest of cues, or you can put it to good use.

Working WITH Your Own Clever Hans
If I were setting up a scientific study to test a horse’s ability to differentiate colours, I might want to be very rigid in my experimental design.  I would want to know that I wasn’t giving away the answer through some subtle hints I might not even be aware of.  I would have to work hard to take my body language out of the picture.  I might wear dark glasses so my horses couldn’t see where I was looking, but even that wouldn’t be enough. Horses are such masters at reading subtle signals, any tilt of my head would be a giveaway.

Fighting against my horse’s ability to read me is NOT how I train. I’m not training my horses so I can pass the scrutiny of some scientific standard.  Instead of fighting my horse’s ability to read body language, I’m going to make use of it.  I WANT my horses to read me.  And I want my horses to be successful.

So I’m going to embrace a very basic understanding of cues which is: you can’t not cue.

Canine Teachers
Several years back at the Clicker Expo Morten and Cecilia Egverdt did a series of presentations on teaching canine obedience using backchaining.  They want high energy, enthusiastic dogs who can perform with great accuracy and precision.  When a signal is given in competition, they expect an immediate response.

They taught their dogs via clicker training.  The end result was sharp, accurate performance at the highest levels of competition.  In a competition if you were comparing one of Morten’s clicker-trained dogs with other dogs that were more conventionally trained, you would see all the dogs working with extreme accuracy and precision.  They would all respond immediately to the signals they were given. They would all work at speed.  They would all work accurately.  Stimulus control would create in all the dogs very polished performances.

But Morten stressed that he didn’t want to end up with a dog that was indistinguishable from the more conventionally-trained dogs.  He wanted his clicker-trained dogs to retain the enthusiasm for their work that they displayed when they were first learning new skills.  He wanted to keep the creativity and joy even as he developed the unwavering precision in response.  He wanted his dogs to know that offering behavior was still okay.

At the start of a work session his dogs could offer behaviors that were appropriate to that particular environment.  If they were out in their training arena, they could sit, lie down, spin, run in a big circle, leap over a jump, etc..  Any and all of these behaviors would be reinforced.

It was as if the dogs had a menu from which to choose.  In this environment barking, digging holes in the footing, biting the handler – these are NOT behaviors which will ever be reinforced.  But sitting, lying down, running backwards, jumping over the jump, retrieving the dumbbell, these are all behaviors which will earn clicks and treats – until . . .

Until the handler gives the first definite cue.  After that ONLY the behaviors which are cued will be reinforced.  No off-cue behaviors will earn a click and treat.

Selecting from the Menu
I loved the concept of the menu.  In this context, these are the behaviors that have a high probability of being reinforced.  This is something I very much want my horses to understand.  It is the basis for what I refer to as default behaviors.

A horse can’t do nothing – not unless he is dead.  Your horse is always doing something.  When I’m in the barn doing chores and my horses are in their stalls, there are lots of possible “somethings” they could be doing.  Some of the “somethings” would be behaviors that I wouldn’t want – banging on the stall door or raking their teeth across the metal bars to get my attention.  I also wouldn’t want them pacing, attacking their neighbors, rearing up, etc..

I wouldn’t mind if they took a nap, ate their hay, drank from their water bucket.  Those are all perfectly acceptable behaviors.  If they want me to interact with them, they could pose, or put their ears forward.  They don’t have to wait for a specific cue from me.  I am the cue.  If I walk past my horse’s stall and he wants to initiate a conversation, all he has to do is arch his neck in what I consider to be a pretty pose.  Click – he has my attention.

I’m not under perfect stimulus control. Sometimes I’m carrying two water buckets which makes stopping to give a treat difficult.  But I think my horses would tell you, they have me pretty well trained.

What Morton and Cecilie’s work suggests is that the dogs (and horses) are learning the concept of putting individual behaviors into categories.  Under these conditions these behaviors are acceptable.  If you want reinforcement, offer me behaviors from within this class.  Cantering is a wonderful behavior to offer out here in the arena, but I don’t want to see it in the barn aisle or in your stall!

Use Your Cues
The only place where I parted company with what they were saying was their comment that they weren’t cueing these behaviors.  I watched a video clip showing one of their dogs offering behavior after behavior while Cecilie stood in a rigid position, arms at her side, feet together.  Of course she was cueing!  That body position was the cue for her dogs to offer behavior.

I don’t want to fight these cues, or pretend that they aren’t there.  The previous section looked at how cues evolve out of the shaping process.  I want to put them to work.  As soon as I recognize how fast cues emerge out of the shaping process, I can begin to use them to solve some very common behavior problems.

Coming Next: An Accident Waiting To Happen

Remember, if you are new to the JOY Full Horse blog, click on the JOY Full Horses tab at the top of this page to find the full table of contents and links to each of the articles I have published so far.

I hope you will want to share these articles by sending links to this blog to your friends.  But please remember this is copyrighted material.  All rights are reserved. Please do not copy any of the “JOY Full Horses” articles without first getting written permission from Alexandra  Kurland, via theclickercenter.com

Also note: these articles are not intended as an instruction guide for introducing your horse to clicker training.  If you are new to clicker training and you are looking for how-to instructions, you will find what you need at my web sites:

theclickercenter.com                    theclickercentercourse.com

Cues Evolve: Part 4

JOY FULL Horses: Ten Things You Should Know About Cues: Number 8.) Cues Can Change and Be Changed 

Consistency
In the previous post I shared with you some stories from Panda’s early training.  Panda’s manners developed over time because she lived in a world of total consistency.  Throughout the early part of her training I was the only one who handled her.  She didn’t have to figure out how the rules worked with different people setting different standards.

Ann’s first guide dog, Bailey, had been a great guide.  I learned a guide’s job in part by watching him.  The job description is pretty straight forward.  The real key to training a guide is consistency.  I knew that Ann would never be able to see the raised curb in front of her, so I knew that Panda and I always had to stop at each and every curb.

By the time Panda went to live full time with Ann, it was actually a relief sending her off.  Maintaining that level of consistency when you yourself don’t need it is a challenge.  There is always the temptation to cut across the parking lot because you’re in a hurry instead of following the edge the way a guide should.  I remember being at a conference where there where several guide dog trainers in attendance.  One of them spotted us and cut through several rows of empty chairs to come talk to us.  She had a dog with her who was about a week away from being placed.

I was horrified.  I would never have cut through those chairs with Panda.  We would have walked to the end of the aisle and gone through all the navigational checks that a blind handler would use to move to a different row of chairs.

There’s a great horse training expression that applies here:

“The horse doesn’t know when it doesn’t count, so it always has to count” John Lyons

The more consistent I was, the more consistent Panda was going to be.

Over-eager Students
But what happens when you can’t maintain this standard of handling?  What happens when clicker training isn’t a consistent part of a horse’s life?  That’s often the case with the horses I work with.  I see them for short periods of time, and then they are back to handling as usual.

Pico head down 1One such horse was Pico, a wonderfully clever horse who right from the start adored clicker training.  I began with him, as I do all horses, with protective contact, but I quickly moved to a larger work space where he had more room to move.  We worked on basics – grown-ups, targeting, the beginnings of mat work, backing and head lowering.

On my first visit I spent four days with him during which time he had two short sessions per day plus some casual interactions over his stall door.

For four days his world was completely turned upside down.  He was singled out from a group of fifty horses for all this special attention.  Every morning I greeted him as I walked into the barn.  I gave him extra attention.  He got to play this very neat game out in the arena.  He had the goodies, all the social interaction, and then I left and there was nothing.  From his perspective I simply disappeared. What a topsy turvy world it must have seemed to him.  I was gone.  There was no morning greeting, no play time after coming in from the day’s turnout.  Nothing.

I was gone for about a month, and then I suddenly popped back into his life.  Pico was so excited he could barely think straight.  During my first visit he’d been a superstar, but now he was a mess.  He was in my space, mugging my pockets, forgetting the manners he’d been showing me so beautifully before.  He was truly like a small child the day before Christmas.  He was just so excited, he couldn’t do anything right.

I certainly didn’t want to punish this enthusiasm, so I turned it instead into a game.

The game was: “What’s the new cue?”

I thought of it for Pico because I truly enjoyed his company.  I wasn’t training him.  I wasn’t working him.  “Working” opens one set of files.  It gives you access to tried and true methods.  It doesn’t open the creative files that bring you to new solutions.  Those are opened only when you are playing.  Play and creativity are like two vines that have grown together and hold one another up.

Creating New Cues
So what is this “What is the new cue” game?

It is based on the process of creating a new cue for an established behavior.

Here’s the process:

Suppose you have taught a puppy to sit.  You’ve added a cue to the behavior.  When you say “sit”, your puppy sits readily.

But now you would like to change the cue.  There are many reasons you might want to do this.

Your puppy may at first have sat with his hips off to the side.  That’s how young dogs often sit.  Over time you’ve cleaned up the behavior for the show ring, and he now sits with his hips squarely under him.

By changing to a new cue, you are creating a performance cue that refers only to this tidied up version of sit – not the original sloppy sit.  If you kept the original cue, under the pressure of competition, your puppy might revert back to the first-learned version of the behavior.

Or perhaps you have been sloppy with your stimulus control.  “Sit” means sometimes, if you feel like it, when the spirit moves you.  It doesn’t mean now.  So you tidy up the behavior and give it a new cue that has none of the old sloppiness associated with it.

Or maybe your puppy sits just fine.  There’s nothing wrong with the original cue, but you’d like to do some freestyle with your dog, and you’d like to use some props.  When you knock over a suitcase, you’d like your puppy to sit.

You can come up with lots of different situations where changing to a new cue for an established behavior would be useful.  Whatever the reason for wanting a new cue, they all depend upon the same process:

1.) Build the behavior.

2.) Attach a cue to the behavior.

3.) When this first cue is solid, you can begin to transfer the behavior to a new cue.

You’re going to give the new cue first, followed immediately by the old cue.  This will trigger the behavior – click then treat.

Repeat this process several times.  You will begin to see the animal initiating the behavior before you can give the old cue.  So now you can give the new cue and get the behavior – click then treat.

So it’s:

transfer cue process

Sleight of Hand Magic Tricks
This is the underlying process I used for Pico to turn an unwanted behavior – mugging my pockets – into the cue for a desirable behavior – head lowering.

That’s straight forward enough.  What changed was turning this into play.  The end result was great manners taught without the frustration of extinction.  I didn’t want to just fold my arms and wait for Pico to stop trying to get past me into my pockets.  As excited and eager as he was, that would have spoiled his game.  From his perspective he’d be saying: “I put my quarter into the candy machine.  Why isn’t my carrot bar coming out?!”

What do we do when a vending machine isn’t working?  We get frustrated.  We jiggle the vending machine, and if that doesn’t work, we bang on it harder.

Eventually, we’ll give up and leave, but we’re not going to be very eager to try again.

This was not the downward emotional spiral I wanted for Pico.  I loved his enthusiasm.  I just needed to redirect it.

So I began with head lowering.  I used my hand as a target.  I invited him to drop his head by following my hand down.   Targeting made the behavior “hot”.  Follow my hand down – click and treat.  Easy.  The cue became the combination of my targeting gesture and a slight bend of my body.

Next I transferred the cue to a light touch on his poll.  I reached out towards him and rested my hand briefly on his poll.

By itself this is a very standard “horse training” way to ask for head lowering that can be easily adapted for clicker training.  You rest your hand lightly on your horse’s neck just behind his ears.  Your horse won’t at first know what you want.  The most normal reaction is he’ll lift his head up, or he’ll brace against you.  You’ll follow his head movement, keeping your hand in place with a steady, neutral pressure.  You aren’t trying to push his head down.  That’s his job – to drop his own head.  You’ll simply wait with your hand on his poll.  Eventually, he’ll drop his head, and you’ll remove your hand.  If you’re a clicker trainer, you’ll add a click followed by a treat.

This strategy is based on the following:

A little bit of pressure over a long period of time will create a desire for change.

Understanding Pressure
If your cat is sitting on your lap while you read this text, eventually, no matter how much you love her, you will need her to move.  A little bit of pressure from her curled up on your lap has created a very great need for a change.  You’ll be squirming out from under her.  (Of course, she will then go to work training you.  She will turn into a boneless rag doll and very mysteriously manage to pin you down even more.  And she will charm you into providing even more of a lap to sit on by purring loudly.)

Your horse will eventually get tired of having your hand resting on his head.  Up doesn’t dislodge you, so he’ll try down.  At the slightest drop of his head, you’ll take your hand away. Click then treat.

This method works, but it can take a lot of patience on the part of the handler.  What usually happens is the person gets impatient and begins pushing down.  The horse pushes back, and suddenly you’re moving a long way away from play.

Play and the Transferred Cue
So instead of waiting for Pico to discover the answer, I used the transferred cue process.  I put my hand on Pico’s poll, but I didn’t linger there.  I wasn’t trying to trigger the behavior by leaving my hand there.

I rested my hand on his poll long enough for Pico to be aware that I had done so, then I offered him my hand as a target. He dropped his head.  Click then treat.

I repeated this process:

Hand on poll graphic

After the third or fourth repetition, I hesitated just fractionally after reaching out to his poll.  He dropped his head.  Click and treat.

After that, all I needed was my new hand-on-poll cue.  If he hesitated at all, I could offer a reminder by shifting to the hand targeting.  I only needed the reminder a couple of times before the new cue was solid.

So then I moved to the next transfer.  I used the simplest version of asking for head lowering from a lead.  I milked the line down.

This is a curious expression.  It means I slid my fingers along the line to create a slight downward suggestion.  My hand didn’t close around the lead.  I stroked down a couple of inches and then brought my hand back up to the snap and stroked down the lead again.  But remember this was a transfer-cue process.  I wasn’t waiting until the stroking of the lead triggered the head lowering response.  Instead I stroked the lead just a couple of times, and then I reached up and touched his poll.

He wasn’t expecting that, so I continued on back through my chain of cues and targeted him down with my hand.  He dropped his head, click then treat.

milked line transfer cue

On the next repetition I got as far as my hand on his poll before he dropped his head.

And then he had it.  As I milked the line down, he dropped his head.  Very neat.

The Transfer Continues
We practiced this for a few more reps, and then I made the next transfer.

Now the cue was a bump of my hand against his nose.

So here was the sequence of cues he knew:

transfer cue full sequence

I could go as far back into this sequence as I needed to trigger head lowering.

I thought of it like learning how to say “horse” in five different languages.  When I say “horse” as part of a children’s game, you’ll point to the picture of a horse – not the cow or the sheep.

Pferd is the German for horse.

If I say “pferd”, I want you to point to the picture of the horse.  At first, this odd word won’t mean anything to you, but if I say “pferd”, then “horse”, you’ll point to the picture I want.  Click and treat.  I’ll only need to repeat this a couple of times to have you pointing to the horse when I say “pferd”.

Okay, got that.  Before I need to remind you what pferd means, you’re pointing to the picture of the horse.

Caballo is the Spanish for pferd.

So now I say “caballo”, followed by “pferd” and you point to the picture of a horse.

“Caballo”. You don’t need the extra hint. You point right away to the horse.

Cavallo is the Italian for caballo.  So again I say “cavallo” followed by “caballo”.  The new word trips you up for a moment, so I continue on to “pferd”.  Now you have it.

“Cavallo.”  You point to the horse.

Cheval is the French for caballo.

So now I say “cheval” and you point to the horse.  This is an easy game – as long as I don’t mix in other farm animals.  That’s when it becomes a real test of memory.  Right now I am simply transferring the cue through a chain of words.

By the time I get to cheval, you’ll have no trouble making the switch.  You know the game.  Pointing to the horse is the hot behavior.  Played at this level of difficulty, this is a game you are guaranteed to win.

Pico was guaranteed to win.

I bumped his nose – he dropped his head, click and treat.

Sleight of Hand Magic – The Trick Revealed
Now if you are thinking all of this was built over a period of many sessions – think again.  These transfers happened in rapid fire succession, one after another.  It was like watching a magician’s trick.  Where’s the quarter that was just in my hand?  Oh look!  It’s on your shoulder.  How did it get there?  And how did your watch get on my wrist?  You weren’t watching.  Oh look!  When I bump his nostril, your horse is dropping his nose to the ground .  That’s a funny reaction!

So now I could fold my arms into “grown-ups”.  If Pico bumped me looking for treats, his own mugging behavior cued him to drop his head.  Magic!

But then it’s all just child’s play!

Coming Next: Ten Things You Should Know About Cues: Number 9: You Can’t Not Cue

Remember, if you are new to the JOY Full Horse blog, click on the JOY Full Horses tab at the top of this page to find the full table of contents and links to each of the articles I have published so far.

I hope you will want to share these articles by sending links to this blog to your friends.  But please remember this is copyrighted material.  All rights are reserved. Please do not copy any of the “JOY Full Horses” articles without first getting written permission from Alexandra  Kurland, via theclickercenter.com

Also note: these articles are not intended as an instruction guide for introducing your horse to clicker training.  If you are new to clicker training and you are looking for how-to instructions, you will find what you need at my web sites:

theclickercenter.com                    theclickercentercourse.com

Cues Evolve: Part 3

JOY FULL Horses: Ten Things You Should Know About Cues: Number 8.) Cues Can Change and Be Changed 

The previous post introduced the concept of tap root behaviors.  You strengthen a base behavior by returning frequently to it.  Like a well-nourished tap root, it keeps getting stronger.  The reinforcement history becomes extra deep, and you’ll have a rich network of behaviors branching off from it.  In this next section we’ll build on the solid foundation of good manners that approach creates.

Saying Please and Thank You  
Suppose a friend is visiting you with her four year old daughter.  The toddler sees some toys you have in a basket.  (We won’t tell her mother they’re dog toys you keep there for your other friends and their canine companions.)

The child asks to play with the toys.  Immediately, her mother is saying “What do you say?”

“Please,” the child answers.

You hand the child a toy to play with (a new one that hasn’t yet been chewed by your canine guests).

Again, the mother prompts, “What do you say?”

The child parrots out the answer: “Thank you.”

“Please” and “thank you” aren’t just for toddlers.  She isn’t learning to say these phrases just to satisfy her mother.  They are the glue that holds our social lives together.

We ask permission.  We don’t demand.

We say thank you in appreciation for all the little gestures of accommodation that make life easier.  It takes time for please and thank you to become habits, but once learned and understood, it becomes second nature to include them in conversations.

Good Manners are a Good Habit
Grown-ups is similar.  At first you have to keep reminding your horse that manners matter. He can’t just go straight to your pockets for goodies.  It takes a while for good manners to become a good habit.

I remember when I first started working with Panda, Ann was worried about her interest in my pockets.  Ann was struggling with her new guide dog.  He came to her with a total lack of basic living-with-humans manners.  Her previous dogs had always had the freedom of her house.  This dog had to live either crated or behind baby gates.  If he was given free access to the house, he would turn anything that wasn’t tied down into a chew toy.

This can be a problem for anyone living with a dog, but for someone who is blind it is especially so.  Every time you hear your dog chewing something, you have to check to see what he has. It could be your best dress shoes, a harmless dog toy, or a pill bottle filled with medicine that could kill him.

Manners matter.  This dog was supposed to be showing me the model to copy for training a super guide.  Instead he was showing me everything you didn’t want.  Ann didn’t need two problem animals.  When a very young Panda wanted to see what else we were hiding in our pockets, I could feel Ann tensing.  She had enough trouble with this dog.  She didn’t need a pushy horse, as well.

I’d only had Panda a week when we had our first long car trip.  I was teaching a clinic at a barn that was about an hour from my home.  We were quite the Noah’s Arc heading off that day. Panda was still learning how to ride in a car, so I sat in the back seat with her.  Ann sat in front with her guide dog wedged in between her feet.  And another client drove us.

Panda was essentially right in my lap so my pockets were at nose level for the entire trip.  I couldn’t be more vulnerable, and there was no putting her away and taking a break.  For the entire hour’s drive we worked on grown-ups.

Each time Panda took her nose away even for a second, click, she got a treat.  What Ann was hearing from the front seat was a rapid-fire barrage of clicks.  She’s an experienced clicker trainer so she knows how training works.  You begin with high rates of reinforcement for little things, and you gradually expand them out.  But I knew she was worried.  Her shepherd was supposed to be a “trained” dog, but everything was still in the “terrible twos” toddler stage with him. How was this going to work for Panda?

Panda was our true “toddler”.  She was only nine months old on that first car ride.  Just like a human child, she needed a lot of reminders to say “please” and “thank you”.  She was learning that mugging my pockets not only never got her treats, it wasn’t necessary.  There were so many other, great ways to get me to click.

The Grown-ups Really Are Talking
Panda was also learning that she didn’t need to bang the proverbial kitchen pots and pans to get attention.  She got plenty of attention, but sometimes my focus needed to shift away from her.  She was learning at those times it was okay to take a nap.

Panda asleep 5 photos

By the time she went to live full time with Ann, the grown-ups really could talk uninterrupted.  We could go out to dinner with Panda as Ann’s guide.  She had learned to stand next to Ann’s chair dozing while waiters set yummy smelling food on the table.  Panda would occasionally poke her nose above the table to check out what was on the menu, but she never interrupted – not until after the desert course, and then it was only to let Ann know she needed to go out.

(By the way – if you want great service, take a guide horse with you.  It was always great fun watching the waiters competing to see who got to serve the table with the mini horse.)

Great Service
This reminds me of a great Panda story.  The very first store we took Panda into was Lowes Hardware.  We quickly discovered that Panda loved to shop!  I don’t know what there is about the long cavernous aisles of the big box stores that she likes, but from the very beginning Panda has always enjoyed her trips to these stores.

She had trotted down several aisles before we found the PVC pipe we had come for.  Ann and I were discussing what size we needed for our project when I looked up.  Normally you have to hunt for someone to help you.  Not this time!  We were surrounded by twelve sales clerks.  One of them said, “We heard on the walkie-talkie there was a horse in bathroom fittings.”

I could just imagine what they were thinking – some idiot has brought a full sized horse into the store.  They had all come running.

Of course, we got great service!  And think of the conversations they must have had that night around the dinner table!

Coming Next: Consistency

Remember, if you are new to the JOY Full Horse blog, click on the JOY Full Horses tab at the top of this page to find the full table of contents and links to each of the articles I have published so far.

I hope you will want to share these articles by sending links to this blog to your friends.  But please remember this is copyrighted material.  All rights are reserved. Please do not copy any of the “JOY Full Horses” articles without first getting written permission from Alexandra  Kurland, via theclickercenter.com

Also note: these articles are not intended as an instruction guide for introducing your horse to clicker training.  If you are new to clicker training and you are looking for how-to instructions, you will find what you need at my web sites:

theclickercenter.com                    theclickercentercourse.com